Last updated: 16 December 2025
Because ShearIQ is a SaaS (software-as-a-service) product, “delivery” means when your subscription access is activated and available in the app.
Support contact: [support@sheariq.co.nz]
1) What you receive
When you purchase ShearIQ, you receive access to:
- the app features included in your selected plan, and
- the subscription period shown at checkout.
2) Activation timeframe
- New subscriptions: access is typically activated immediately after successful payment (usually within a few minutes).
- Renewals: access continues automatically at the start of each new billing period unless cancelled.
- Upgrades/downgrades: changes take effect [immediately / next billing cycle] as shown at checkout.
3) Confirmation
We provide confirmation by:
- on-screen confirmation at checkout, and/or
- an email receipt/confirmation to your account email address.
4) If activation is delayed
If your access does not activate as expected:
- contact [support@sheariq.co.nz] with your account email and proof of purchase, and
- we will investigate and resolve the issue as soon as reasonably possible.
If we cannot activate the service within a reasonable timeframe due to an issue on our side, you may request a refund for the affected purchase.
5) Contact
Activation and access support: [support@sheariq.co.nz]
